FILIPA shoes generally have a small fit, especially the Filipa Folding Flats.
We do not have half sizes, so iIf you typically wear a half size or have a wide foot, we recommend choosing the next size up.

For a safer purchase, we suggest checking our Size Guide.

FILIPA shoes made of leather are not “Water-Resistant”, so it is not recommended to get them wet.

FILIPA 'Water Friendly' shoes are crafted with “Water-Resistant” materials, allowing them safe to get wet.

To keep your Filipa shoes in perfect condition, we recommend the following care according to the material:

• Leather Shoes/products: Do not wash with water. Gently clean with a soft, clean cloth. Avoid harsh products or chemicals that could damage the leather. Do not expose them directly to sunlight.
• Water-Friendly Shoes: These shoes can be washed with water. Use cold water, mild detergent and the delicate cycle. No heat, please—always let your shoes air dry.

With these care instructions, your shoes will maintain their appearance and durability for longer.

Each pair of Filipa shoes comes in a reusable 100% textile pouch, so you can always carry your FILIPA with you, especially when traveling. You can also reuse the packaging to store other items. FILIPA is always thinking of ways to make your life easier and more flexible.

Once an order has been placed, we are unable to cancel it. However, we’re committed to finding a quick solution. If you need to make any adjustments, please write to us immediately at info@somosfilipa.shop to explore possible options. Please note that refunds will not be issued, but we’ll do everything possible to assist you.

The shipping process usually takes between 8 to 10 business days and has a cost of $15 usd.

As soon as we have shipped your order, you will receive an email with your package’s tracking number. You can check the status of your shipment one to two hours after receiving the email by using the link provided.

At Filipa, we want you to feel completely satisfied with your purchase. Here’s how to process an exchange:

Step 1: Please contact our customer service at info@somosfilipa.shop and provide the following information:

• Full name
• Order number
• Reason for the exchange

Step 2: Pack your items in the original FILIPA packaging and send them using the following details:

• Recipient: FILIPA
• Address: Our Customer Service team will provide you with the return address once you've submitted your exchange request.
• Phone: +57 310 492 9745 (Colombia)

Note: FILIPA is not responsible for the cost of shipping the item for exchange.

Step 3: Once we receive your returned item(s), we’ll issue you an online store credit for use exclusively in our online store. Please note that this credit cannot be redeemed in physical locations.

All sale items with a discount of 30% or more are final sales and are not eligible for exchanges, refunds, or store credits."

The only requirement is that the product must be in perfect condition and that the exchange is requested within 30 days after receiving the product.

If we receive your returned product damaged, marked, dirty, or without the original FILIPA packaging, the products will not be accepted and will be returned to the customer.

The maximum period to request an exchange is 30 days after the delivery date. After this period, exchanges and returns will no longer be accepted. However, if the product has a manufacturing defect, you may request an exchange.The product must be in perfect condition and in its original FILIPA packaging.

Products purchased with promotions or discounts are not eligible for exchanges. An exchange can only be requested if the product has a manufacturing defect.

FILIPA covers the shipping cost of the new product. However, the customer is responsible for sending the product to be exchanged to FILIPA’s warehouse, covering the shipping cost to return the item.

At FILIPA, we want you to be completely satisfied with your purchase. We offer refunds under the following conditions:

• Return Period: You can return your products within the first 5 days after receiving your order.
• Product Conditions: Items must be in their original condition, unused, and in their original FILIPA packaging.
• Sale Items: Products with a discount of 30% or more are final sales and are not eligible for refunds.

At Filipa, we want you to feel completely satisfied with your purchase. Here’s how to process a refund::

Step 1: Please contact our customer service at info@somosfilipa.shop and provide the following information:

• Full name
• Order number
• Reason for the refund

Step 2: Pack your items in the original FILIPA packaging and send them using the following details:

• Recipient: FILIPA
• Address: Our Customer Service team will provide you with the return address once you've submitted your exchange request.
• Phone: +57 310 492 9745 (Colombia)

Note: FILIPA will be responsible for the total shipping cost

Step 3: Once we receive your returned item(s), we’ll issue you an online store credit for use exclusively in our online store. Please note that this credit cannot be redeemed in physical locations.

All sale items with a discount of 30% or more are final sales and are not eligible for exchanges, refunds, or store credits."

If you receive a damaged or defective item, please notify us within 5 days of receiving your merchandise, and we will gladly provide you with a digital voucher to use in our online store or issue a refund after the product undergoes a review process by our quality department.

If it is determined that there is a factory error, we will proceed to exchange or return the product for the same item if it is available. If the product is out of stock for any reason, we will offer you a digital voucher equivalent to the amount you paid for the item to use in the online store or proceed with a refund. There will be no additional cost for shipping the new selected product. And if you chose the refund and paid for the shipping cost, that will also be refunded to you.

On the checkout page, you can enter a valid promotion code. FILIPA promotion codes are case-sensitive, so make sure to enter them correctly.

After applying your promotion code, ensure that you see the code applied to your order in the Order Summary section before proceeding to payment. Only one promotional code can be used per order.

On some occasions, you may apply the code to discounted products; however, this is at the discretion of the brand.

Remember that codes are only valid until the expiration date; once that date has passed, the code will no longer be valid.

FILIPA's customer service is available Monday to Friday from 10:00 a.m. to 6:00 p.m. (EST) at the following address: info@somosfilipa.shopWe make our best effort to respond within 2 to 3 business days.

Bogotá: Calle 81 # 12-44. Centro Comercial Retiro Design Local 204.

Cali: Cra 2 oeste # 7-68. Casa Alba Santa Teresita.

Medellín: Cra 37 # 10A - 38. Zona E Home.