Customer Help

How can we help?

FAQ

My Account

Do I need an account to place an order? 

You can shop without creating an account. However, if you register with us, you will enjoy extra benefits.

What are the benefits of being a registered customer?

If you register with us, you will enjoy the following benefits:

  • Track your order(s) and review past purchases.
  • Request an exchange or return directly from your account.
  • Save your address so you can shop even quicker in future.
  • Sign up for the Newsletter.
How can I update my personal information? 

If you wish to update your information on your account, sign into your account and click on the EDIT button to proceed with the changes you wish.

Orders & Shipping

How long does delivery take and how much will it cost?  

Order processing and fulfillment may take from 1 to 3 business days if the product is in stock.

Order processing varies depending on the demand we have in our fulfillment warehouses.

Normally a standard shipping will take 5-7 business days.

We offer free exchanges and returns on all USA orders.

Which payment methods does FILIPA accept for online purchases?

We accept the following forms of payment for online purchases:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • Paypal
  • Apple Pay
  • Google Pay
Does FILIPA charge tax?

We are required by the state of Florida charge sales tax on all orders. 

For international orders, duties and taxes are not included at the price at checkout.

FILIPA LLC cannot reimburse customs in any capacity and is not liable for reimbursing or refunding customs fees. 

How can I track my order?

As soon as we have shipped your order, you will receive an email with the tracking number for your parcel. You can check the status of your shipment one to two hours after receiving the email by using the link provided.

How do I use a promo code or merchandise credit? 

At checkout, you may enter valid promo codes. FILIPA promo codes are case sensitive so please be sure you are entering them correctly. After you have applied your promo code, please make sure you see the code applied to your order in the Order Summary section before proceeding to checkout. Only one promotional code can be used per order. After an offer has expired, we are unable to honor the promotion on future orders. Additionally, current promotions are unable to be applied to previous purchases.

Can I change or cancel my order? 

Once an order has been placed, we cannot adjust or cancel the order. Our warehouse processes the orders immediately. Please contact us immediately if changes are needed. We will do our best, however we cannot guarantee we will be able to make any changes.

What if my item is damaged?

If you receive a damaged or defective item, please notify us within 5 days of receiving your merchandise and we will happily exchange the unworn item for the same item at no cost after the product goes through a review process by our quality department.

If it proves to be a factory error, we will proceed to return or exchange the product for the same reference if it is available. If the product for any reason is sold out, we will proceed a refund.

This review may take up to 15 business days from the date of application.

How is it packaged?

Each pair of Filipa shoes comes in a reusable 100% textile bag so you can always take your FILIPA with you and specially travel with them. You can also reuse the package to store things. FILIPA is always thinking in making your life easier and flexible.

Where can I buy FILIPA? 

FILIPA Bogotá: 

Calle 81 # 12-44, Bogotá, Colombia 

Av. El Dorado #103-9, Fontib√≥n, Bogot√°, Colombia (falta incluir el n√ļmero del local y la zona)¬†

FILIPA Cali:  

Cra 2 oeste # 7-68 Santa Teresita, Cali, Colombia 

CUSTOMER SERVICE 

We want to hear from you. 

Please get in touch with any questions or feedback and our team will be glad to help. 

You can email us at: hola@somosfilipa.shop 

Service Hours: 

Monday - Friday, 9am - 5pm EST 

Customer Service

How to contact the filipa customer service? 

FILIPA customer service is available from Monday to Friday from 9:00 am to 5:00 pm (EST) at the following address: 

hola@somosfilipa.shop 

We do our best to reply within 2 to 3 working days. 

Products

How to choose the right size? 

FILIPA  Sandals are based on USA sizing and come true to size. However, as they come in full sizes only it is best that you order a size up if you are in between sizes. As the fitting of our sandals is narrow, you may also consult  our size guide to check our sandals size measurements. 

Check below the relevant size chart. 

Get in touch

Have questions about your order, or a general enquiry?